Service and Support
Our Promise
Our customer care, training and warranty benchmarks have been designed so that when you purchase Australia’s toughest, most reliable vacuum truck, you also receive 1st class leading service, warranty and technical support to assist you on your journey.
Service
We provide service and repairs for all Vacvator trucks at our Goulburn facility, with additional support available through our network of authorised service agents across Australia
- Our facility stocks a full range of consumables and replacement parts to minimise downtime.
- Need parts? Contact our Vacuum Truck Spare Parts Team at parts@vacvator.com.au
Training
Every new Vacvator truck comes with comprehensive operator training, ensuring your team knows how to operate and maintain your equipment with confidence.
- On-site training provided for every new customer.
- Detailed operator and training manual included with every truck for ongoing reference.
Warranty
We stand behind the quality of our products with strong warranty coverage.
- 3-year warranty on all Vacvator-manufactured parts.
- 12-month warranty on all OEM-purchased equipment.
- 1-year warranty on Hino trucks with 5 year option available.
- We work closely with our trusted supply partners (truck, vacuum pump, and water pump manufacturers) to ensure any warranty claims are resolved smoothly.
At Vacvator, our commitment to service, support, and reliability ensures that you get the most out of your investment, with minimal downtime and maximum productivity.